The professional has to provide operational support to customers for implementations and management of Dell EMC solutions. They should work closely with the customer on Dell EMC Best Practices. The Dell EMC Proven Professional must offer solutions to the customer for improving their use of Dell EMC backup. They will provide them with recovery solutions to help maximize their satisfaction with Dell EMC. The professionals actively contribute to the configuration, layout and performance tuning of EMC and non-Dell EMC products
A Dell SonicWall Technical Support Engineer provides security and data protection solutions to networks of clients and end users. The individuals research solutions and escalate difficult issues to senior engineers. They will succinctly explain technical solutions to non-technical people. The engineer also assists end users in deploying SonicWall network security products like VPN solutions and Firewall. They go through the SonicWall cyber threat reports identifying any threats.
These engineers work in several industries, including healthcare and telecommunications. They look into technical issues, file reports concerning problems with products, help clients in finding solutions to problems, deal with orders for customers, and stay abreast with changes to products and all evolving technologies.
Technical support engineers respond promptly to phone calls and emails from customers and address their queries and apprehensions regarding SonicWall’s products and services, besides fixing their technical problems. They also solve issues that the other departments of their organization face.
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